Privacy Policy

Last Updated: 27 May 2026

Welcome to Susmita's Home Made Food (referred to as "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.susmitasfood.odoo.com or make a purchase. Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you place an order. The personal information that we collect depends on the context of your interactions with us and the website, and may include:

Personal Details: Name, delivery address, billing address, phone number, and email address.
Payment Information: We collect data necessary to process your payment if you make purchases. However, all payment processing is handled securely by our payment gateway provider (Razorpay).

2. How We Use Your Information We use personal information collected via our website for a variety of business purposes described below:

To fulfill and manage your orders, payments, and deliveries.
To send administrative information to you (e.g., order confirmations, delivery updates).
To respond to customer service inquiries and offer support.
To request feedback and contact you about your use of our website.

3. Payment Processing & Razorpay We use Razorpay for processing online payments. We/Razorpay do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing the payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. For more insight, you may also want to read the terms and conditions of Razorpay on their website.

4. Sharing Your Information We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Third-Party Service Providers: We may share your data with third-party vendors, service providers, or contractors who perform services for us (e.g., delivery partners, payment processing).
We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to access or store information to improve your browsing experience and understand how you use our website. You can set your browser to refuse all or some browser cookies, but this may affect how the website functions.

6. Data Security We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Changes to This Privacy Policy We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date.

8. Contact Us If you have questions or comments about this policy, or if you wish to update or delete your personal information, you may contact us at:

Business Name: Susmita's Kitchen
Phone: +91 8700310799
Email: sb19081984@gmail.com
Address: Gurugram, Haryana